Our MASS model approach
Behaviour change at scale is achieved as we influence Mindsets,
M
A
S
S
Do individuals have the MINDSET to drive the right behavior?
Do we have the right ABILITY to behave in the desired way?
Do our core work processes and human SYSTEMS support and enable the employee as they attempt to work in new ways?
Does the STRUCTURE of operating model and workplace design support the beliefs and behavior we want?
BEHAVIOR
develop new Abilities, and adopt new Structures and Systems
